Digitisation is not the purview of innovation or technology team only. The whole function has to be taken into cognizance with constant feedback and then digitisation or digital transformation will be successful. Byju Joseph, CTO at Future Generali India Life Insurance, believes the needs of the needs of the end-user of that innovation have to be understood without their involvement no innovation can be successful.
In a free-wheeling conversation on BFSI Tech Tales, Byju Joseph, Chief Technology Officer at Future Generali India Life Insurance (FGLI) what kind of implementations they’ve been exploring and focusing upon, how do they tie-up with InsurTechs and their cloud adoption journey. Edited Excerpts:
Overall Tech Strategy & Digital layers
At FGLI, the technology strategy is based on three pillars: innovation, digital & transformation. The insurer prioritises innovation in order to become a lifetime partner of customers (lifetime partner – a oncept by the insurers parent arm Generali to support customers with integrated services). On the customer side it has a flexible approach towards need based offering, 24*7 service support & advisory as well. The insurer enables distribution by launching mobility platforms and B2B2C ecosystems. FGILI also focuses on transforming and digitising sales and operations through simplification, automation and emerging tools.